IT Chapter lead / IT Manager Ops

The TECH Department is
looking for a full time Ops (as Operations) Chapter Lead (m/f) on an
undetermined period of contract.

As Chapter Lead, your main
mission consists of:

• Your team will build
  and operate large-scale systems to ensure security, high availability, and
  scalability within our IT Assets. You will develop tools and processes
  that enable our engineering teams to deliver continuously, deploying in a seamless
  and coordinated effort. Additionally, you will promote a strong
  reliability culture by partnering with software engineering, security, and
  architecture to solve operational problems.
  
  
  
  
• For around 50% of your
  time, you are in charge of specific IT areas / IT assets (applications, infrastructure…)
  and you handle them with the contribution of your chapter to ensure
  sustainability, compliancy, knowledge sharing, related tooling efficiency
  and long term vision definition of those assets.  Expert in your domain,
  you spend time on building up expertise in your chapter and you are
  enthusiastic about transferring your knowledge to others. 
  
  
  
  
• At the same time, you
  are also the one who handle personal development, coaching & assessment
  of around approximately 15 members of your chapter.  You gather
  feedback from the tribes where your people are allocated and you share it
  with them.  
  
  
  
  
• Inside the Delivery, you
  also take part to people allocation to the different squad regarding the
  impact of deliveries on the Tech areas you are in charge of.  In
  general, if the IT delivery leads focuses on the “what” achieved by the
  tribes, you are vigilant about the “how” in the tribes where your people
  are allocated regarding your IT assets which are impacted.
  
  
  
  
• Using those three roles,
  you are taking part to the definition and execution of the Tech Strategy
  of ING Luxembourg via the Tech Management team ; you are also an
  intermediary between your team and the senior management.
  
  
  
  
• Remaining 50% of your
  time, you spend it as an Operations Engineer, Feature Engineer or
  Architect involved in some squads / tribes impacting your area since you
  are competent for one of those roles.

• A Bac +3 or above degree and/or minimal 5 years of relevant experience in engineering (ops or dev),
  banking sector or management

As Chapter lead of Ops and Tech
Chapter Lead, you

• have experience successfully leading DevOps or Operations teams

• love exploring new technologies and keeping your own technical skills
  sharp

• elevate the technical abilities of those around you, and have a track
  record of doing this with the teams you have led

• are an expert communicator up, down, and across reporting lines

• are an experienced technologist – solid understanding of agile and lean
  methodologies

• are someone who cares about his/her team, shows exemplary personal
  respect, and is willing to coach and develop trust

• are a partner with leaders across the business, especially Delivery, IT
  Operations and Human resources

• have a scientific mind: you know how experiment, measure against your
  hypothesis and then move forward with the best possible solution

• are a passionate innovator and life-long learner eager to keep abreast of
  the fast-changing and dynamic technology industry

• have a strong knowledge of environments like Windows, Linux, AIX or
  Mainframe

• are familiar with automation tools (Ansible or Microsoft Orchestrator),
  scheduling tools and monitoring tools

• are familiar with scripting language (Perl, python or others)

• have an inspiring people management
  style and leadership strong capabilities 

• achieve optimum
  results by empowering teams
  and giving them responsibility, at the same time, challenging them and
  keeping them 'on the ball'. 
• encourage people to
  achieve real personal development. 
• actively seek help and
  feedback, but is also not
  afraid to give feedback. 

• Very strong communication & presentation
  skills (telling – selling)
• To be able to
  influence, challenge and convince not only peers but also
  the stakeholders
• To be capable to take decisions at tactical and/or
  strategic level and therefore build a trusted relationship with senior
  management level
• To be a team player and have a valuable
  contribution to the collective goals both regarding the concrete
  deliverables and the teamwork on itself.

• Good written and spoken knowledge of English and French