IT Chapter lead / IT Manager Ops

Published on 08/01/2021

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ING Luxembourg

Working time
Type of contract
Educational level

IT Chapter lead / IT Manager Ops



The TECH Department is
looking for a full time Ops (as Operations) Chapter Lead (m/f) on an
undetermined period of contract.



As Chapter Lead, your main
mission consists of:


  • Your team will build
    and operate large-scale systems to ensure security, high availability, and
    scalability within our IT Assets. You will develop tools and processes
    that enable our engineering teams to deliver continuously, deploying in a seamless
    and coordinated effort. Additionally, you will promote a strong
    reliability culture by partnering with software engineering, security, and
    architecture to solve operational problems.

  • For around 50% of your
    time, you are in charge of specific IT areas / IT assets (applications, infrastructure…)
    and you handle them with the contribution of your chapter to ensure
    sustainability, compliancy, knowledge sharing, related tooling efficiency
    and long term vision definition of those assets.  Expert in your domain,
    you spend time on building up expertise in your chapter and you are
    enthusiastic about transferring your knowledge to others. 

  • At the same time, you
    are also the one who handle personal development, coaching & assessment
    of around approximately 15 members of your chapter.  You gather
    feedback from the tribes where your people are allocated and you share it
    with them.  

  • Inside the Delivery, you
    also take part to people allocation to the different squad regarding the
    impact of deliveries on the Tech areas you are in charge of.  In
    general, if the IT delivery leads focuses on the “what” achieved by the
    tribes, you are vigilant about the “how” in the tribes where your people
    are allocated regarding your IT assets which are impacted.

  • Using those three roles,
    you are taking part to the definition and execution of the Tech Strategy
    of ING Luxembourg via the Tech Management team ; you are also an
    intermediary between your team and the senior management.

  • Remaining 50% of your
    time, you spend it as an Operations Engineer, Feature Engineer or
    Architect involved in some squads / tribes impacting your area since you
    are competent for one of those roles.



Your profile



  • A Bac +3 or above degree and/or minimal 5 years of relevant experience in engineering (ops or dev),
    banking sector or management





As Chapter lead of Ops and Tech
Chapter Lead, you


  • have experience successfully leading DevOps or Operations teams
  • love exploring new technologies and keeping your own technical skills

  • elevate the technical abilities of those around you, and have a track
    record of doing this with the teams you have led

  • are an expert communicator up, down, and across reporting lines
  • are an experienced technologist – solid understanding of agile and lean

  • are someone who cares about his/her team, shows exemplary personal
    respect, and is willing to coach and develop trust

  • are a partner with leaders across the business, especially Delivery, IT
    Operations and Human resources

  • have a scientific mind: you know how experiment, measure against your
    hypothesis and then move forward with the best possible solution

  • are a passionate innovator and life-long learner eager to keep abreast of
    the fast-changing and dynamic technology industry

  • have a strong knowledge of environments like Windows, Linux, AIX or

  • are familiar with automation tools (Ansible or Microsoft Orchestrator),
    scheduling tools and monitoring tools

  • are familiar with scripting language (Perl, python or others)
  • have an inspiring people management
    style and leadership strong capabilities 

  • achieve optimum
    results by empowering teams
    and giving them responsibility, at the same time, challenging them and
    keeping them 'on the ball'. 
  • encourage people to
    achieve real personal development. 
  • actively seek help and
    feedback, but is also not
    afraid to give feedback. 





  • Very strong communication & presentation
    skills (telling – selling)
  • To be able to
    influence, challenge and convince not only peers but also
    the stakeholders
  • To be capable to take decisions at tactical and/or
    strategic level and therefore build a trusted relationship with senior
    management level
  • To be a team player and have a valuable
    contribution to the collective goals both regarding the concrete
    deliverables and the teamwork on itself.



  • Good written and spoken knowledge of English and French

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ING Luxembourg

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L-2965 Luxembourg

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IT Chapter lead / IT Manager Ops

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IT Chapter lead / IT Manager Ops

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