Service Desk Operator

Published on 17/05/2022

CTG Luxembourg logo

CTG Luxembourg

Working time
Type of contract
Spoken languages
FR , EN , DE
Educational level

CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Service Desk Operator, to join our multicultural team of a European Institutions in Luxembourg. 


Your Missions

  • You are the first line user liaison : you receive calls and emails from all the client’s users 
  • You log, categorise, prioritise, diagnose, resolve, close and escalate incidents
  • You have incident ownership and communication throughout the lifecycle of the incident
  • You intervene onsite at the user location or temporary location
  • You provide dedicated support on hardware and software by answering to incoming calls and email queries


Your profile


  • You hold a Baccalaureate diploma and at least 1 year of experience in a similar position
  • You are able to speak and write fluently at least English, French or/and German, to communicate easily with all client’s users
  • You are familiar with ticketing tools
  • You are ITIL V4 Foundation Certified
  • You are a team player who likes to work in an international environment
  • You demonstrate analytical and problem-solving abilities
  • You like to pay attention to details and you are customer focused
  • You hold a valid work permit for Luxembourg


Our offer


  • An attractive salary package with or without a company car
  • 5 additional vacation days each year
  • A dedicated training program with personal development plans
  • Extra-legal advantages (IT material, banks, ...)
  • Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ...


If you like multicultural teams and want to join a company with open communication, then apply right now !  


Please note that a criminal record will be asked for this position.

CTG Luxembourg logo

CTG Luxembourg

10 A rue des Mérovingiens
L-8070 Bertrange

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