IT Support Specialist

Published on 17/05/2022

CTG Luxembourg logo

CTG Luxembourg


Working time
Type of contract
Spoken languages
FR , EN , DE
Educational level

CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring an IT Support Specialist, to join our Help Desk multicultural team in a European Institutions in Luxembourg, and to be responsible for providing first and second level IT support to all its users.


Your Missions

 

  • You act as a service desk agent, incident agent and analyst, problem agent and analyst
  • You are in charge of incident analysis, first and second-line customer liaison with the purpose of maximizing the first call resolution rate
  • You are offering first and second-line support: remote and on-site support for VIP
  • You participate in reconfiguration/installation of PC environment
  • You document operational support procedures
  • You draft technical content for knowledge database
  • You do the testing and administration of applications
  • You are in direct liaising with system administration and database administration for execution of administration task


Your profile


  • You have minimum 3 years of IT experience
  • You speak and write fluently English and French (German is a strong asset)
  • You have a previous experience in a similar position and are familiar Windows 7/10 and MS Office, Active Directory
  • You are ITIL v4 certified (certification could be obtained within 3 months after the start date)
  • You are recognized for your excellent communication skills, your customer orientation and your diplomacy
  • You hold a valid work permit for Luxembourg (killing criteria)


Our offer

 

  • An attractive salary package with or without a company car
  • 5 additional vacation days each year
  • A dedicated training program with personal development plans
  • Extra-legal advantages (IT material, banks, ...)
  • Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons,...

 

If you like multicultural teams and want to join a company with open communication, then apply right now !  

 

Please note that a criminal record will be asked for this position.

CTG Luxembourg logo

CTG Luxembourg

10 A rue des Mérovingiens
L-8070 Bertrange
Luxembourg

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